PRIVACY POLICY

Last Revised: September 2, 2026

HENDERSON ("HENDERSON", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase HENDERSON products, contact us, or otherwise interact with us through our website or related services (collectively, the "Services").

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1) Changes to This Privacy Policy

The Privacy Policy may be revised from time to time, to reflect changes to our practices or for other operational, legal, or regulatory reasons. A revised Privacy Policy will be published to this website, the "Last Revised" date shall be updated, and any other steps required by applicable law shall be taken.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

2) Information We Collect

The information we collect depends on how you interact with HENDERSON and our Services.

Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise interact with HENDERSON, we may collect information such as:

  • First and last name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting us

  • Any other information you voluntarily provide to us

When you make a purchase, payment information is processed through Squarespace Payments. HENDERSON does not intentionally collect or store your complete credit or debit card number.

You may choose not to provide certain personal information. However, some information is necessary to complete purchases, deliver products, respond to inquiries, or provide certain features of our Services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate geographic location

  • Referring website or source

  • Pages viewed

  • Products viewed

  • Date and time of visits

  • Information about how you interact with our website

This information helps us operate, maintain, secure, and improve our website and understand how visitors use our Services.

3) How We Use Your Information

HENDERSON may use personal information for the following purposes:

  • Processing and fulfilling orders

  • Processing payments through Squarespace Payments

  • Shipping and delivering purchases

  • Managing returns, exchanges, and refunds

  • Communicating with you about your orders and purchases

  • Responding to questions, requests, and customer-service inquiries

  • Providing and maintaining our website and Services

  • Understanding how visitors use our website

  • Improving our website, products, and customer experience

  • Maintaining the security of our website and Services

  • Detecting and preventing fraud, unauthorized activity, or other unlawful conduct

  • Complying with applicable laws and legal obligations

  • Enforcing our policies and protecting the rights and property of HENDERSON and others

If you voluntarily provide your email address for promotional communications, we may use it to send you information about HENDERSON products, collections, launches, or other brand-related updates, subject to applicable law.

4) Cookies and Similar Technologies

HENDERSON's website may use cookies and similar technologies, including technologies provided through Squarespace.

Cookies are small data files stored on your device that help websites recognize your browser and remember certain information about your visit.

We may use cookies and similar technologies to:

  • Operate and maintain our website

  • Remember certain preferences

  • Maintain shopping-cart functionality

  • Understand website traffic and visitor behavior

  • Monitor and improve website performance

  • Improve the functionality and user experience of our website

  • Help protect the security of our Services

Because our website is hosted on Squarespace, Squarespace may use cookies and similar technologies as part of providing and maintaining its services.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality or availability of portions of our website.

5) Squarespace and Payment Processing

HENDERSON's website is hosted and operated using Squarespace. Squarespace may collect and process certain information about visitors and customers as necessary to provide website hosting, commerce, security, analytics, and related services.

Payments made through our website are processed using Squarespace Payments. When you make a purchase, payment information may be transmitted to and processed by Squarespace and its payment-processing partners.

The processing of your information by Squarespace and its service providers may also be governed by their own privacy policies and terms.

For more information about how Squarespace handles personal information, please review Squarespace's applicable privacy policies.

6) How We Share Your Information

HENDERSON does not sell or rent your personal information to third parties for monetary consideration.

We may share personal information when reasonably necessary to operate our business, fulfill orders, provide our Services, or comply with the law.

These parties may include:

  • Squarespace, which hosts and supports our website

  • Squarespace Payments and payment-processing providers

  • Shipping and delivery companies

  • Order fulfillment providers, where applicable

  • Technology and website service providers

  • Email or communication service providers, where applicable

  • Professional advisers, such as legal, accounting, or business advisers

Service providers may receive access to personal information only to the extent reasonably necessary to provide services to HENDERSON or as otherwise permitted by law.

We may also disclose personal information when we believe doing so is reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or legal processes

  • Detect, investigate, or prevent fraud or unlawful activity

  • Protect the rights, property, or safety of HENDERSON, our customers, or others

  • Enforce our policies, agreements, or terms

  • Respond to an emergency

  • Complete a business transaction involving HENDERSON, such as a merger, acquisition, financing, restructuring, or sale of assets

7) Social Media

HENDERSON may maintain and operate social media accounts, to showcase products, communicate with customers, and promote HENDERSON.

Our use of social media is for organic brand promotion.

If you interact with HENDERSON through a social media platform, the platform may collect and process information about you according to its own privacy policy and terms.

HENDERSON is not responsible for the privacy practices or security of third-party social media platforms.

8) Marketing Communications

HENDERSON may occasionally communicate with customers or individuals who have voluntarily provided their contact information for promotional purposes.

Marketing communications may include information about:

  • New products

  • New collections

  • Product releases

  • Restocks

  • Brand updates

  • Special offers or promotions

You may opt out of promotional email communications at any time by using the unsubscribe option included in the email or by contacting us directly.

Even if you opt out of promotional communications, we may still send transactional or service-related communications, including order confirmations, shipping updates, or messages regarding purchases you have made.

9) Third-Party Websites and Links

Our website or social media presence may contain links to websites, applications, or services operated by third parties.

If you choose to visit or interact with a third-party website or service, that third party's privacy policy and terms will apply.

HENDERSON does not control and is not responsible for the privacy, security, or content practices of third-party websites or services.

10) Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

Where appropriate, information transmitted through our website may be protected using encryption and other security technologies provided by our website and payment-service providers.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee that your personal information will be completely secure.

11) Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for purposes such as:

  • Completing and documenting transactions

  • Fulfilling orders

  • Processing returns, exchanges, and refunds

  • Providing customer service

  • Maintaining appropriate business and financial records

  • Complying with legal and regulatory obligations

  • Resolving disputes

  • Preventing fraud or abuse

  • Enforcing our agreements and policies

The amount of time information is retained may vary depending on the nature of the information and the reason it was collected.

12) Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access/Know: You may have the right to request access to personal information we maintain about you and information about how we use it.

  • Right to Delete: You may have the right to request deletion of personal information we maintain about you, subject to certain exceptions.

  • Right to Correct: You may have the right to request correction of inaccurate personal information.

  • Right to Data Portability: You may have the right to receive certain personal information in a portable format.

  • Right to Opt Out: You may have the right to opt out of certain uses or disclosures of personal information where provided by applicable law.

  • Right to Withdraw Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

These rights vary depending on your location and may be subject to legal limitations and exceptions.

To exercise a privacy right, please contact HENDERSON using the contact information provided below. We may need to verify your identity before processing certain requests.

HENDERSON will not discriminate against you for exercising privacy rights available to you under applicable law.

13) California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, California residents may have the right to:

  • Know what personal information is collected, used, or disclosed

  • Access certain personal information

  • Request deletion of personal information

  • Request correction of inaccurate personal information

  • Opt out of certain forms of sharing or targeted advertising, where applicable

  • Receive equal treatment for exercising applicable privacy rights

HENDERSON does not sell personal information for monetary consideration.

California privacy rights are subject to applicable legal exceptions and limitations.

14) Children's Privacy

Our website and Services are not directed toward children under the age of 13.

HENDERSON does not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information without appropriate parental consent, please contact us.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

15) International Customers

HENDERSON sells products to customers in the United States and internationally.

If you purchase products from or interact with HENDERSON from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where HENDERSON or our service providers operate.

Privacy and data-protection laws in these countries may differ from those in your country of residence.

When required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

International customers may also have additional privacy rights under the laws of their country or region, including, where applicable, rights relating to access, correction, deletion, restriction of processing, data portability, and withdrawal of consent.

16) Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact HENDERSON at:

apparel@hendersonjh.com

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.